LEGAL . PRIVACY . SERVICE . POLICIES
SERVEX Legal &
Service Policies
Clear terms, responsible data handling, and transparent Amazon marketplace support.
Terms & Conditions
Understand the rules that govern our services and your engagement with SERVEX.
Privacy & Data
How we collect, use, share, and protect your information with responsibility.
Refund & Cancellation
Clear guidelines on refunds, cancellations, and payment- related terms.
01
Terms & Conditions
SERVEX provides Amazon marketplace, e-commerce, advertising, creative, website development, and related professional support services. Use of the website or engagement of services means acceptance of these policies and any agreed quotation, proposal, invoice, or statement of work.
02
Services & Scope
Services are provided only within the agreed scope. Additional marketplaces, ASINS, revisions, design concepts, urgent delivery, or changed objectives may require additional fees and timelines.
03
Payment & Taxes
Service fees are based on the accepted quotation or invoice. Advance, milestone, or recurring billing may apply. Applicable GST or taxes may be charged as required by law. Third-party fees such as Amazon charges, ad spend, software, trademark, domain, or hosting fees are separate unless specifically included.
04
Service Delivery & Revisions
Timelines start after required payment, briefs, assets, access, and documents are received. Delivery dates are estimates unless otherwise stated. Revisions apply within the original approved scope; major rework or extra revisions may incur additional charges.
05
Client Responsibilities
Clients must provide accurate, lawful, and properly authorized information, assets, trademarks, and product claims. Clients remain responsible for their products, seller account, pricing, inventory, certifications, and marketplace compliance.
06
Amazon SPN & Third-Party Disclaimer
SERVEX is an independent third-party service provider. Amazon is not a party to the agreement between SERVEX and the client. SERVEX cannot make decisions for Amazon, guarantee approvals, control Amazon algorithms, or provide preferential treatment. Amazon and related marks belong to Amazon.com, Inc. or its affiliates.
07
No-Guarantee Disclaimer
SERVEX does not guarantee sales, rankings, approval, Brand Registry approval, reinstatement, ROAS, ACOS, profitability, Buy Box results, or any other specific marketplace outcome. Results vary based on category, competition, budget, account condition, and Amazon systems.
08
Refund & Cancellation Policy
Because SERVEX provides customized digital services, refund eligibility depends on the project stage. Unperformed work may be refundable in some cases. Work already started or completed, consultations, strategy, design, content, ad setup, and deliverables already produced are generally non-refundable, subject to applicable law. Ad spend and third-party costs are not refundable by SERVEX.
09
Privacy Policy
SERVEX respects the privacy of visitors and clients. We may collect identity, contact, business, marketplace, project, website, and transaction information reasonably required to operate the site, respond to enquiries, and deliver services.
10
How We Use Information
Information may be used to respond to enquiries, prepare quotations, communicate with clients, deliver services, analyze listings or accounts, manage projects, issue invoices, improve services, maintain security, prevent misuse, comply with law, and resolve disputes.
11
How We Share Information
SERVEX does not sell personal information. Information may be shared where reasonably necessary with authorized personnel, project contractors, hosting providers, cloud tools, payment providers, accountants, legal advisers, analytics tools, or authorities where legally required.
12
Data Retention
Information may be retained as long as reasonablynecessary for service delivery, business records, legalcompliance, client support, fraud prevention, anddispute resolution.
13
Privacy Rights & Requests
Where applicable, individuals may request access, correction, updating, deletion, or other appropriate action regarding their personal data. Requests may be sent to servexseller@outlook.com with the subject line "Privacy Request - SERVEX".
14
Data Security
SERVEX uses reasonable organizational and technical safeguards to help protect data, but no online system can be guaranteed fully secure.
15
Confidentiality & Account Credentials
Non-public client business information is treated as confidential. Clients should grant only necessary account permissions and avoid sharing passwords or long-term authentication codes through insecure channels.
16
Cookie & Data Notice
SERVEX may use essential, preference, analytics, and marketing cookies where applicable. Visitors may manage non-essential cookies through browser settings or available consent tools.
17
Intellectual Property
Clients retain ownership of materials they provide. Final customized deliverables may be used by the client after payment, while SERVEX retains ownership of its pre-existing systems, processes, templates, know-how, and internal tools. Third-party licensed assets remain subject to their own licenses.
18
Marketplace & Legal Compliance
SERVEX may refuse or stop work that appears unlawful, deceptive, or prohibited by marketplace policies, including fake reviews, fabricated invoices, forged documents, counterfeit products, or misleading claims.
19
Suspension & Termination
SERVEX may pause or terminate services for overdue payment, missing critical information, prohibited requests, abusive conduct, security risk, or policy-related concerns. Fees for work already completed remain payable.
20
Limitation of Liability
To the maximum extent permitted by law, SERVEX is not liable for indirect or consequential commercial losses such as loss of sales, profits, rankings, ad performance,or account actions. Aggregate liability is limited to the fees actually paid for the affected service, to the extent permitted by law.
21
Third-Party Platforms & Services
SERVEX may work with platforms such as Amazon andother external tools, but does not control their pricing, availability, policies, outages, or decisions.
22
Dispute Resolution & Governing Law
Clients should contact SERVEX first for good-faith resolution. Unless a separate written agreement says otherwise, governing law is India and disputes are subject to the competent courts of Goa, India.
23
Policy Updates
SERVEX may update these policies to reflect changes in services, operations, law, technology, security, or marketplace requirements. The latest version carries the most recent 'Last Updated' date.
24
Contact, Privacy & Grievance Support
SERVEX Amazon Marketplace & E-commerce ServicesLocation: Goa, IndiaPhone: +91 8623-023780Email: servexseller@outlook.com Website: servex.inOffice Hours: 10:00 AM - 7:00 PMPrivacy subject: 'Privacy Request - SERVEX'Billing/refund subject: 'Billing/Refund Request - SERVEX'
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SERVEX is an independent third-party service provider. Amazon and related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon controls approvals, rankings, account actions, and policy decisions. No specific sales, ranking, approval, or reinstatement outcome is guaranteed.
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